Get people and decisions aligned
Clarify authority, responsibilities and the purpose of communication.
Start with the first step, or open the resource you need. This is a shortlist for this task.
Clarify who can decide
Resolve approval and escalation boundaries before allocating responsibilities.
Agree decision ownershipAgree who does and contributes
Expose gaps or competing expectations in the work.
Use a responsibility matrixPlan a useful exchange
Match each information need to an audience, owner and feedback route.
Build a communication plan
Keep a working record
Give each exchange a purpose, audience, owner and feedback route.
Download communication plan (CSV)