Before you start: Be clear about the intended outcome and the no-change option.

Try it

A system is delivered on time, but nobody uses it. Has its expected benefit necessarily been achieved?

Your reasoning, assumptions and units:

Apply it to your work

Describe a comparable situation. What evidence would you need before using this reasoning to make a decision?

Your example and next check:

Answer and reasoning

No. An output must contribute to an observed outcome. Define adoption, an outcome measure, a benefit owner and alternative explanations before claiming value.

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